Reference

Legal terms for India accounts

We set out how your account data, cookie choices and identity checks are handled on sigmaexch, and we keep access tied to local law where it permits.

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sigmaexch Legal terms for India accounts
CONTACT PATHS

India contacts for policy requests

When you need a policy action, use the contact route that matches your request. The fastest path is the message channel linked to your account, because it lets us verify you before…

Email desk Send the account email, the request type and any supporting detail. We use that thread to confirm identity, then route it to the policy team that handles access, correction or deletion requests.
In-account message Use the message box after login when you want the request tied to your profile. That helps us match the legal request to the right record without extra back-and-forth.
Postal notice If you need a signed paper trail, send a written notice to the address shown in your account area. We file it with the same retention rules as the underlying request.
RECORD CARE

How we keep legal records

Our legal handling is built around the smallest data set we need, clear cookie choices and account verification.

Data minimisation

We ask for account details only when they are needed for identity checks, wallet matching or a legal record.

Cookie choice

Cookies keep login sessions, language and form state working.

Account security

We protect access with password checks, device signals and step-up verification when a login or request looks unusual.

Retention window

We keep records only for the time needed to meet legal duties, handle disputes and maintain account history.

Correction requests

If a name, address or contact field is wrong, send the corrected detail through your account channel.

Who to contact

For access copies, deletion checks or any other legal request, start with the contact path in your account area.

Legal questions you may ask

These are the legal questions we hear most often, and the answers stay tied to your account, your location and the request type. If law changes, or if your details on file change, the contact path in your account is the place to start. We keep the process simple: verify first, then share the record or make the change where law allows.

Yes. You can ask for the data held on your account, and we will share it where law allows after we verify you through the contact route linked to your profile.

Yes, access depends on local law and is available only where local law permits. If a region changes, we adjust the legal text and access checks before the account flow continues.

Yes, send the corrected field through your account message or email desk. We may ask for proof before updating the record, then we note the change in the account file.

We keep records for the period needed for legal duties, dispute handling and account history. After that, the record is deleted or masked according to our retention rules.

Cookies help us keep sessions active, remember settings and protect the login path. You can change browser choices anytime, and we will still show which cookies are needed for the account area.

Start with the message channel or email desk in your account area. We route legal requests to the right team, confirm identity and reply through the same path when the file is ready.

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